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Order to Invoice Process Specialist
hace 2 meses
About the Role:
The Order to Invoice Process Specialist will be responsible for handling the Order to Invoice process within our company's best practices and collaborating with local teams to effectively support order to invoice fulfillment. This role will focus on handling non-revenue processes and ensuring successful order management and customer service delivery.
Main Responsibilities:
- Develop effective internal customer communications and relationships to facilitate order to invoice fulfillment.
- Collaborate with local teams to investigate and resolve order management and delivery issues.
- Support the achievement of all service goals for assigned customers.
- Highlight delivery and distribution issues to logistics for follow-up and corrective action.
- Communicate special customer requirements to logistics.
- Support and carry out all sales policies with customers.
- Analyze and collaborate with local teams to settle issues related to customer returns and refusals.
- Work with local teams to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
- Accountable for analyzing and improving CS Key Performance Indicators and taking corrective action when necessary.
- Prepare periodic customer service and cost to serve updates for distribution to local and division teams.
Requirements:
- Bachelor's degree in Industrial Engineering, Logistics, Business Administration, or related field.
- 1 year of experience in Customer Service, Order Fulfillment, Planning, or Logistics.
- Advanced English level.
- Experience using SAP.
- Desirable advanced Excel skills.
About Colgate-Palmolive:
Colgate-Palmolive is a leading global consumer products company, focused on Oral Care, Personal Care, Home Care, and Pet Nutrition. We sell our products in over 200 countries and territories around the world under recognized brand names such as Colgate, Palmolive, and Hill's Science Diet.
