Technical Support Specialist
hace 2 semanas
Job Title: Technical Support Specialist
Job Type: Full-time
Location: Mexico City
About Us: Alia Integrando Talento is a leading provider of technical support services, dedicated to delivering exceptional customer experiences.
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-tier technical support to our customers, resolving complex issues, and delivering high-level customer satisfaction.
Key Responsibilities:
- Provide Technical Support: Deliver exceptional technical support to customers via phone, email, and/or shared screen sessions.
- Resolve Complex Issues: Analyze and resolve complex technical issues, applying advanced troubleshooting techniques and collaborating with internal teams as needed.
- Document and Update Knowledgebase: Update and document the details of issues, steps taken to resolve them, follow-up conversations, escalations, and resolution in our case management system.
- Collaborate with Teams: Work collaboratively with internal teams, including Engineering, Sales, and Customer Success, to resolve customer issues and improve customer experience.
- Participate in On-Call Roster: Participate in the on-call roster as necessary, to provide support coverage outside of standard business hours and be available after-hours for emergencies.
- Manage Customer Escalations: Manage customer escalations and drive issues to completion while keeping involved parties informed.
Requirements:
- Education: Bachelor's degree in Computer Science, Computer Technology, or related technical discipline.
- Language: Advanced or Fluent in English (verbal and written).
- Experience: Minimum 3-5 years of technical support experience in Networking or Cloud support.
- Skills: Solid knowledge of TCP/IP, OSI networking model, and excellent problem-solving and multitasking skills.
What We Offer: We offer a comprehensive and competitive total compensation and benefits package, and a collaborative work environment.
-
IT Support Specialist
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Carter'S A tiempo completo{"title": "IT Support Center Agent", "description": "Job SummaryCarter\u0027s Inc. is seeking a highly skilled IT Support Center Agent to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide timely and effective technical...
-
IT Support Specialist
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Carter'S A tiempo completo{"title": "IT Support Center Agent", "description": "Job SummaryCarter's Inc. is seeking a skilled IT Support Center Agent to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to...
-
Technical Project Management Senior
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Deuna A tiempo completo**About Deuna**Deuna is a rapidly growing SaaS startup that is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a strong presence in 5 LATAM countries, we are seeking a talented Technical Project...
-
SAP Finance and Controlling Specialist
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Teva Pharmaceuticals A tiempo completoAbout the OpportunityTeva Pharmaceuticals is seeking a highly skilled SAP Finance and Controlling Specialist to join our team. As a Business Process Analyst, you will play a critical role in implementing and supporting our product costing and material ledger processes.Key ResponsibilitiesDevelop and implement data analytics solutions using SAP BI/Business...
-
Technical Project Management Senior
hace 2 días
Gustavo Adolfo Madero, Ciudad de México DEUNA A tiempo completoAbout DEUNADEUNA is a rapidly growing Software as a Service (SaaS) startup that is revolutionizing the e-commerce landscape in Latin America by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.We operate in 5 Latin American countries and are on the lookout...
-
Desktop Support Engineer
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Cabot Corporation A tiempo completoJob SummaryCabot Corporation is seeking a highly skilled Desktop Support Engineer to join our Digital Service Delivery Management team at our Altamira, Mexico facility. As a key member of our team, you will provide second-level technical support for desktops and IT equipment, ensuring smooth and timely attention to user problems.Key ResponsibilitiesProvide...
-
Desktop Support Engineer
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Cabot Corporation A tiempo completoAbout the RoleCabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join our Digital Service Delivery Management team. As a key member of our team, you will be responsible for providing second-level IT technical support for desktops and IT equipment at our facility or remotely.Key ResponsibilitiesTechnical Support:...
-
Textile Operations Manager
hace 4 días
Gustavo Adolfo Madero, Ciudad de México Snc Technical Services, Llc A tiempo completoJob SummaryWe are seeking a highly experienced Textile Operations Manager to lead our manufacturing operations in South Carolina. As a key member of our team, you will be responsible for overseeing the entire production process, ensuring timely completion of production schedules, and maintaining the highest levels of quality and compliance.Key...
-
SAP Specialist Finance/Controling Integration Expert
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Teva Pharmaceuticals A tiempo completoAbout the OpportunityWe are seeking a highly skilled SAP Specialist Finance/Controling Integration Expert to join our team at Teva Pharmaceuticals. As a Business Process Analyst in Product Costing and Controlling, you will play a critical role in driving business process improvements and ensuring the effective implementation of SAP FI/CO solutions.Key...
-
Technical Solutions Advisor
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Deuna A tiempo completo**About Deuna**Deuna is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a strong presence in 5 LATAM countries, we are on the lookout for exceptional talent to drive...
-
Cloud Technology Specialist
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México VEscape Labs A tiempo completoJob Title: Cloud Technology SpecialistAbout VEscape Labs:VEscape Labs is a cutting-edge technical development firm specializing in cloud technologies. We connect top talent with forward-thinking organizations seeking rapid growth and acceleration, empowering their development teams to drive strategic objectives.We spark rapid growth and acceleration of...
-
Brand Development Specialist
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoJob SummaryWe are seeking a highly motivated and experienced professional to join our Oral Care Innovation team as a Brand Development Specialist. This role will play a critical part in shaping the Innovation strategy for Colgate-Palmolive's Oral Care business for the Latin America region.Key ResponsibilitiesSupport the development of brand growth strategies...
-
Digital Transformation Specialist
hace 4 días
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoAbout the RoleWe are seeking a highly skilled professional to join our team as a Digital Transformation Specialist. In this role, you will play a key part in accelerating our digital transformation towards a more data-driven organization.Key ResponsibilitiesDevelop CRM data activation frameworks, roadmaps, and guidelines from a portfolio perspective.Work...
-
Sap Specialist Finance/Controling Integration
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Teva Pharmaceuticals A tiempo completoAbout UsTeva Pharmaceuticals is a global leader in the pharmaceutical industry, dedicated to making good health more affordable and accessible to millions of people around the world. Our mission is to help people enjoy healthier lives, and we're committed to making a positive impact on the world.The OpportunityWe're seeking a highly skilled Sap Specialist...
-
Labor Relations Specialist
hace 2 días
Gustavo Adolfo Madero, Ciudad de México Autozone A tiempo completo**Job Title**: Labor Relations Specialist**Position Purpose**Coordinate the activities of the Labor Protection Plan to ensure monitoring and connection with operations in DC and regions, guaranteeing the progress of the plan and identifying the need for tools or actions to complete it in a timely manner.**Primary Responsibilities**Keep the list of CVP people...
-
Order to Invoice Process Specialist
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoAbout the Role:The Order to Invoice Process Specialist will be responsible for handling the Order to Invoice process within our company's best practices and collaborating with local teams to effectively support order to invoice fulfillment. This role will focus on handling non-revenue processes and ensuring successful order management and customer service...
-
Rebates Specialist
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoJob SummaryWe are seeking a skilled Rebates Specialist to join our team at Colgate-Palmolive. As a key member of our commercial operations, you will be responsible for ensuring the accuracy and compliance of GTN payments.Key Responsibilities:Register GTN provisions in accordance with the terms and conditions of each channel/account.Process payments via...
-
Digital Transformation Specialist
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Transformation Specialist to join our team at Colgate-Palmolive. As a key member of our organization, you will play a critical role in driving our digital transformation strategy and accelerating our business growth.Key ResponsibilitiesDevelop and implement data activation frameworks, roadmaps, and...
-
Digital Engagement Specialist
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Hill'S Pet Nutrition A tiempo completoJob SummaryThe Digital Engagement Specialist is the champion of Hill's shoppers when it comes to digital communication, and Hill's Vets communication. This role is responsible for driving the long-term content strategy of all Hill's Digital Owned Assets, ensuring a constant SEO focus in planning and execution.Key ResponsibilitiesLead the long-term content...
-
Global Trade Compliance Specialist
hace 4 días
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoJob SummaryWe are seeking a highly skilled Global Trade Compliance Specialist to join our team at Colgate-Palmolive. As a key member of our global trade team, you will be responsible for ensuring the accuracy and completeness of export documentation for all international shipments.Key ResponsibilitiesProvide daily tracking on PGI status of international...