Senior Technical Support Specialist
hace 4 semanas
About the Role
We are seeking a highly skilled L3 Support Engineer to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing expert-level support for complex technical issues, collaborating with stakeholders to resolve issues, and contributing to the development of new tools and functionalities.
Key Responsibilities
- Provide in-depth technical support for L3 issues, including detailed analysis, code fixes, and rigorous testing.
- Collaborate with stakeholders to gather requirements, design, and implement solutions.
- Support product servers and clients on cutting-edge platforms.
- Contribute to the development of new tool functionalities and automate provisioning and access management.
- Develop functions to improve user experience and provide technical feedback to development teams.
- Perform detailed RCA of issues in production and implement corrective actions.
Requirements
- Hands-on development experience in Core Java with at least 2-3 years of experience.
- Experience working on 2-3 projects in the Java tech stack.
- Ability to take up a coder pad interview.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
What We Offer
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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