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Community Engagement Specialist

hace 2 meses

Xico, México Bandlab Technologies A tiempo completo

Job Summary

We are seeking a highly skilled Community Support Specialist to join our team at Bandlab Technologies. As a Community Support Specialist, you will be responsible for building and maintaining strong relationships with our community of musicians, providing technical expertise and solutions, and driving our digital ecosystem through feedback with our development team.

Key Responsibilities

  • Community engagement, moderation, and support
  • Provide technical expertise and solutions via Zendesk
  • Troubleshooting issues reported by users involving ReverbNation products
  • Drive ReverbNation digital ecosystem through feedback with the development team
  • Identifying support systems and processes to help users better help themselves
  • Support general Marketing activities and initiatives
  • Be an evangelist for ReverbNation around the world
  • Personally participate and engage users in the ReverbNation community building direct relationships with fans and influencers

Requirements

  • Proficiency in English, both written and spoken
  • Musician with knowledge and experience in professional music production
  • General technical understanding of BandLab, ReverbNation, and other products
  • Deep, well-demonstrated experience in online community building and social outreach
  • Strategic thinker with strong leadership, management, and communication skills
  • Able to make critical decisions under time constraints and a full workload
  • Able to work on weekends
  • Able to travel as needed
  • Ability to take on new roles, assignments and responsibilities as needed
  • Strong writer with positive and personable communication skills

Location and Benefits

We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours. This role is open to candidates located anywhere in Mexico.

Benefits

  • Health insurance
  • Teleworking allowance
  • Paid annual leave, paid sick leave and Christmas bonus