Spare Parts Operations Specialist

hace 1 mes


Guadalajara, Jalisco, México Sidel A tiempo completo
Spare Parts Administrator Job Description

Job Summary: We are seeking a highly skilled Spare Parts Administrator to join our team at Sidel. As a key member of our regional process team, you will be responsible for training and development, process improvement, and ensuring process compliance and performance within the region.

Key Responsibilities:

  • Manage Spare Parts Orders (ZSP) and Control & Credit Notes
  • Perform Customer Requested Date (CRD) checks and Available to Promise (ATP) checks
  • Monitor and address the ageing backlog
  • Prepare and analyze monthly dashboards
  • Follow up on offers and track Time to Quote (TTQ) and On Time in Full (OTIF) metrics
  • Ensure the productivity of Parts Administrators
  • Monitor and improve the hit ratio

Requirements:

  • Strong knowledge in trade, supply chain, and industrial retail, preferably in spare parts and logistics
  • Familiarity with order management processes
  • Ability to work independently and handle pressure effectively
  • Capable of managing priorities and addressing multiple customer requests
  • Expertise in Excel and ERP systems; knowledge of SAP is a plus
  • Excellent communication skills, both written and verbal

About Sidel: Sidel is a leading global provider of innovative solutions for the beverage and food industries. We are committed to delivering exceptional customer service and supporting our customers in achieving their business goals.



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