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Account Manager
hace 2 meses
About the Role
We are seeking a highly organized and strong collaborator to join our Cross-Border Operations team as a Account Executive. As a key member of our team, you will play a crucial role in delivering excellent customer service on cross-border Mexico shipments.
Key Responsibilities
- Coordinate with customers, including shippers and receivers, to ensure seamless logistics operations.
- Work closely with customs brokers, transfer carriers, and internal stakeholders to resolve issues and ensure timely shipments.
- Manage the load board to ensure optimal visibility and accuracy of data.
- Collect and share customer expectations and data information to execute flawlessly.
- Resolve issues throughout the transit of each shipment.
- Track and update border-related milestones.
- Collect and support in organizing customs paperwork across all parties.
- Collect, share, and manage customs and border-related data and information.
Requirements
- English Fluency Required (High B2-C1)
- Minimum of two years of Cross-border Mexico operations experience required
- Personable, hard-working individuals who aren't afraid to go above and beyond each and every day for themselves, their customers, and Arrive
- Resourcefulness is key We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
- A strong work ethic is essential. If you don't enjoy working hard and hustling through your day, this might not be a good match.
- Someone dedicated to doing things the right way every single time. Being detail oriented, focused, and disciplined with SOPs will be extremely important in this role.
- Nurturing relationships is crucial We're looking for someone who understands the importance of maintaining strong relationships with our business partners and can communicate with key individuals clearly in writing and over the phone.
- Our work culture is high energy We need highly motivated individuals to help us reach our goals.
- Freight moves fast You should be comfortable working in an environment that moves quickly and is always on the go.
- Employees must be punctual and maintain professionalism in the workplace
Perks of Working with Arrive
- Get recognized through our employee rewards program.
- Take advantage of our benefits including monthly grocery vouchers, vacation days and more.
- Leave the suit and tie at home; our dress code is casual.
- Eat for free on Mondays and Fridays lunch is on Arrive.
- Work in our new Guadalajara office located in Midtown WeWork Plaza.
- Park your car for free on site.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program.
- Start your morning with complimentary coffee and tea.
- Get paid to work with your friends through our Referral Program.
