Account Service Specialist

hace 3 semanas


Guadalajara, Jalisco, México Hashmap A tiempo completo

Key Responsibilities:

We are seeking a skilled Account Service Specialist to lead and manage major incidents. The ideal candidate will have experience in Incident Management and a strong understanding of ITIL Foundation Certification.

Key Accountabilities:

  • Assess the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers.
  • Assemble the resources necessary to achieve the resolution of Major Incidents.
  • Responsible for leading and driving Major Incidents until resolved.
  • Develop and deliver Incident communication of Major Incidents to Users and NTTDS leadership.
  • Escalate Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors, and IT executives.
  • Provide incident documentation to appropriate service management teams.
  • Facilitate Technical bridge calls and identify a technical leader to assist with service restoration efforts.

Requirements:

  • ITIL Foundation Certification
  • Excellent Communication Skills
  • Previous Incident Management experience
  • Critical/Major Incident Management experience is considered a plus

  • Account Specialist

    hace 1 mes


    Guadalajara, Jalisco, México Cfi De Mexico A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Account Specialist to join our team at Cfi De Mexico. As an Account Specialist, you will be responsible for interacting with coworkers and customers to provide and process information in response to inquiries, concerns, and requests about services.Key Responsibilities:Review opportunities for...

  • Key Account Specialist

    hace 1 semana


    Guadalajara, Jalisco, México SPEA A tiempo completo

    SPEA, a leading provider of testing systems for microchips and electronic boards, is seeking a highly skilled Key Account Specialist to join its team in Guadalajara.As a Key Account Specialist, you will play a critical role in managing customer orders, ensuring timely delivery, and providing exceptional customer service.The ideal candidate will possess...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Account Payable SpecialistJob SummaryWe are seeking an Account Payable Specialist to join our team in LATAM. The successful candidate will be responsible for managing the Accounts Payable function, ensuring timely and accurate processing of invoices.Key ResponsibilitiesProcess and settle invoices in a timely manner.Ensure accurate data tracking...


  • Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job OverviewHewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work. We are seeking a highly skilled Senior Account Credit Specialist to join our team.


  • Guadalajara, Jalisco, México Procter & Gamble A tiempo completo

    About the RoleWe are seeking a skilled Sales Key Account Specialist to join our Commercial team in Guadalajara. As a Sales Key Account Specialist, you will be responsible for developing strong relationships with customers, creating joint business plans, and driving sales growth.Key ResponsibilitiesCustomer Facing: Develop joint business plans with customers,...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OverviewNTT DATA Services is a global company providing IT services and digital solutions. We are looking for a Customer Service Specialist to join our team.As a Customer Service Specialist, you will be responsible for providing technical support to our clients. Your main goal will be to resolve their issues in a timely and professional manner.Key...


  • Guadalajara, Jalisco, México Vishay A tiempo completo

    Guadalajara, MX | Customer ServiceAt Vishay, we're seeking a talented Customer Service Specialist to join our Inside Sales team. Key responsibilities include investigating prospective accounts, approaching customers remotely to identify new leads or up-selling/cross-selling opportunities, and introducing customers to our product and after-sales service...


  • Guadalajara, Jalisco, México Ibm A tiempo completo

    **Job Summary**We are seeking a highly skilled Account Payable Specialist to join our team at IBM. As an Account Payable Specialist, you will be responsible for processing accounts payable invoices accurately and efficiently, ensuring adherence to company policies and procedures.**Key Responsibilities**Verify accuracy of invoices, including matching invoices...


  • Guadalajara, Jalisco, México Broadridge A tiempo completo

    At Broadridge, we empower our associates to deliver exceptional results. If you're passionate about developing your technical skills, come and contribute to our team's success.Job OverviewAs a Technical Service Specialist, you will be working closely with our clients to analyze their requirements and implement our trading platforms. Your primary tasks will...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Service Desk Operations SpecialistThe Service Desk Operations Specialist will be the primary point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. The role requires adherence to Wipro's Service Desk objectives and involves handling service desk tickets using defined tracking software.Responsibilities:Provide primary user...


  • Guadalajara, Jalisco, México Astute Electronics Inc A tiempo completo

    As a Key Account Growth Specialist at Astute Electronics Inc, you will play a pivotal role in driving business expansion by managing and developing high-value accounts.**Job Summary:**We are seeking an experienced sales professional to join our team as a Key Account Growth Specialist. In this role, you will be responsible for identifying new business...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job Summary:Wipro Limited is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues in line with Wipro's Service Desk objectives.Key Responsibilities:Provide primary user support and...


  • Guadalajara, Jalisco, México Romexterra Construction A tiempo completo

    We are seeking a skilled Receivable Account Specialist to join our team at Romexterra Construction. This role involves communicating with insurance adjusters to address invoice changes, verifying payment amounts, and tracking payment status. The successful candidate will also be responsible for reaching out to customers to collect payment for construction...


  • Guadalajara, Jalisco, México Procter & Gamble A tiempo completo

    About the JobWe are seeking a highly motivated and experienced Sales Health Account Manager to join our team at Procter & Gamble. As a Sales Health Account Manager, you will be responsible for improving revenues from sales of our organization's products and/or services through a base of negotiation with customers, traditional, modern channel, distributors or...


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    We are seeking a highly skilled ITIL Service Management Specialist to lead our IT Service Management capability in Guadalajara. The ideal candidate will have a strong background in ITIL Service Management, with a minimum of 5+ years of experience in Service Management.Key Responsibilities:Provide leadership for the ITIL Service Management capability,...


  • Guadalajara, Jalisco, México Hireright A tiempo completo

    About HireRight:Overview:We are seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for processing onboarding requests for new customers and performing maintenance tasks for existing customers.Key Responsibilities:Set up and maintain customer accounts.Partner with internal departments...

  • Account Growth Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México Tesa Tape, Inc. A tiempo completo

    Main ResponsibilitiesMeet or exceed all established sales objectives and goals for assigned key accounts by developing, executing, and maintaining key account plans.• Coordinate company efforts related to strategic accounts as assigned. Key metrics include but are not limited to: sales development, contracts/pricing, tesa share of account business,...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    Job Title: Clinical Service Desk SpecialistJob Summary:NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and...


  • Guadalajara, Jalisco, México Sanmina A tiempo completo

    Job SummarySanmina is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering technical customer support, answering phone calls, chats, and emails in English and Spanish.Key ResponsibilitiesDeliver technical customer support, answering phone calls, chats, and emails in English...


  • Guadalajara, Jalisco, México Kuehne+Nagel A tiempo completo

    Contract Logistics Customer Service SpecialistOur Guadalajara site is looking for a new Contract Logistics Customer Service Specialist to join our Contract Logistics team.Your Key ResponsibilitiesYou will manage and execute the activities assigned to your role, addressing the requirements of each internal and external client, while ensuring compliance with...