ServiceNow Developer and Incident Management Specialist

hace 5 días


Guadalajara, Jalisco, México Koch Global Services A tiempo completo

About Koch Global Services


Koch Global Services (KGS) is a global solutions provider, offering innovative services that empower businesses to deliver effortless and highly valuable services. Our team is dedicated to transforming service delivery through automation, workflows, and data, leveraging the primary platform ServiceNow.



Salary Range:


We offer a competitive salary range of $80,000 - $120,000 per year, depending on your skills and experience, with opportunities for growth and advancement in our dynamic and entrepreneurial environment.



Job Description:


This role involves expertly managing ServiceNow administration duties, incident, and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted solutions through ServiceNow. Key responsibilities include:



  • Acting as a key point of contact for incident and task management within the organization
  • Responding to and resolving incidents and service requests in a timely manner
  • Coordinating with cross-functional teams to ensure effective incident and task resolution
  • Monitoring and analyzing incident trends to identify root causes and prevent recurring issues
  • Generating and maintaining documentation related to incident and task management processes


Required Skills and Qualifications:


To be successful in this role, you will need:



  • Expertise in configuring and managing the ServiceNow platform
  • Proficiency in designing workflows and scripting in JavaScript
  • Strong skills in incident, problem, and change management
  • Ability to integrate systems seamlessly
  • Proficiency in technical troubleshooting
  • Excellent communication, prioritization, and collaboration skills


Benefits:


At Koch Global Services, we believe in being All In. All Together. We offer a range of benefits, including:



  • A competitive salary range
  • Opportunities for growth and advancement
  • A dynamic and entrepreneurial work environment
  • Collaborative and supportive team culture


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