Global Freight Operations Coordinator
hace 5 días
About Us: Arrive Logistics is a rapidly growing freight brokerage firm in the US, with over $2 billion in annual revenue. We are expanding our Mexico truckload freight and cross-border transportation operations.
Job Title: Global Freight Operations Coordinator
About You: As a key member of our team, you will play a critical role in supporting our tracking requirements. Your responsibilities will include handling incoming calls from carriers and customers, navigating our tracking board to ensure efficient operations, and addressing any tracking or service-related concerns that arise.
What You'll Do:\
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- Manage all incoming calls effectively, ensuring prompt and accurate communication.\
- Navigate and utilize our tracking board efficiently to maintain seamless operations.\
- Initiate outbound calls to carriers and drivers to confirm timely arrivals and communicate pertinent information or concerns.\
- Promptly input and convey received information through appropriate channels, updating loads and sending emails to internal stakeholders as necessary.\
- Maintain a high standard of quality in your comments and emails.\
- Assist in problem-solving and issue resolution.\
- Become a subject matter expert in our standard operating procedures, transportation management system, and other technologies that support shipment tracking.\
- Remain flexible and adaptable to evolving business requirements.\
- Work collaboratively with team members to achieve results.\
- Patience and attention to detail are essential in this role, as you will work through issues from start to finish.\
- A polished communicator with exceptional interpersonal skills is required for success in this position.\
- English fluency is mandatory (B2 High – C1).\
- Your professional growth and development are crucial to our company's continued success.
The Perks of Working With Us:\
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- Take advantage of our benefits package, including monthly grocery vouchers, vacation days, savings fund, medical insurance, and more.\
- Enjoy a casual dress code and participate in office-wide engagement activities, team events, happy hours, and more.\
- Start your morning with free coffee and maximize your wellness with free counseling sessions through our Employee Assistance Program.\
- Get paid to work with friends through our Referral Program.\
- Our award-winning company culture is designed to support your personal and professional growth.
Salary Estimate: $55,000 - $70,000 per year, depending on experience. Please note that actual salary may vary based on individual qualifications and performance.
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