Senior Manager Omni Channel
hace 2 semanas
NexInfo, a premier consulting company founded in 1999, provides expertise to enterprises of all sizes. Our consulting services blend business process and software expertise to drive Operational Excellence.
The Role
- Develop and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints.
- Configure and optimize Salesforce Omni-Channel features to improve service workflows and customer support.
- Collaborate with marketing, sales, and customer service teams to ensure a unified customer journey.
- Analyze customer data and behavior to refine engagement strategies and recommend improvements.
- Ensure seamless integration between Salesforce and other communication platforms.
- Resolve issues with Salesforce Omni-Channel functionality and maintain detailed documentation.
Ideal Candidate
- At least 12 years of experience, preferably in a software engineering role.
- Highly goal-driven and adaptable, with strong analytical skills.
- Comfortable working with numerical data and thriving in fast-paced environments.
What We Offer
- Flexible working options and opportunities for growth.
- Chance to make a positive impact within a successful company.
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