Operations Coordinator
hace 2 días
About One Transport LLC
We are a family-owned business with a strong presence in the logistics and transportation industry. Our company is built on a foundation of quality service, reliability, and customer satisfaction. We offer a range of transportation services, including dry vans, sprinter vans, cargo vans, and small box trucks, to deliver loads efficiently and safely across the USA and Mexico.
About the Position
As an Operations Specialist, you will play a critical role in providing exceptional customer service to our client list. Your responsibilities will include:
- Providing regular updates on shipment status to customers
- Communicating any service issues to customers and the team
- Entering, updating, and processing customer orders on various interfaces
- Coordinating with other departments to clear customs paperwork
- Following established procedures for processing bills
- Performing duties as assigned by the Customer Service Manager
Requirements
To be successful in this role, you will need:
- Advanced English language skills
- Experience in transportation, particularly in the USA and Mexico
- Knowledge of border crossing procedures
- FTL and LTL experience
- Good attitude and problem-solving skills
- Self-motivation and ability to work in teams
- Effective communication skills
Responsibilities
As an Operations Specialist, you will be responsible for:
- Providing track and trace updates for shipments
- Continually updating customers on the status of each order and resolving customer-specific freight issues
Working Conditions
This is a full-time position with an 8-hour workday. You may be required to relocate to Monterrey, N. L., or plan to move before starting work.
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