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Customer Experience Specialist

hace 2 meses

Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

Job Summary:

As a Customer Care Analyst II at Regal Rexnord, you will play a critical role in advancing the customer experience through direct handling of assigned accounts. Your responsibilities will include navigating activities connected to forecasting, scheduling, quality, pricing, and warranty.

Main Responsibilities:

  • Ensure that customer questions and problems are addressed in a satisfactory and timely manner, adhering to customer specifications and ensuring continuous improvement and customer care quality metrics are met.
  • Ensure quotes provided to customers are accurate and consistent, and provide appropriate follow-up with customers.
  • Resolve complex customer concerns and provide warranty customer support.
  • Work with the sales team and customers directly to bring issues to resolution, balancing customer satisfaction and cost within the boundaries of warranty policy.
  • Provide direction to account managers on appropriate methods for product pricing, sourcing, and distribution, and call upon specific accounts assigned.

Requirements:

  • Bachelor's Degree in Business Administration, International Commerce, Engineering, or a related field.
  • 1+ Years of Experience.
  • Green Belt Certification preferred.
  • Proficiency with Microsoft Office Products and ERP system (Oracle preferred).
  • Superior interpersonal and written communication skills.

Travel and Language Requirements:

40% travel required, and bilingual proficiency in Spanish and English is mandatory.