Customer Operations Specialist

hace 4 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo

Job Summary

As a Customer Operations Specialist at Lenovo, you will play a critical role in supporting our customers across various channels, including Services, Business, Business Partners, and Consumer. Your primary responsibility will be to manage the order creation process, ensuring timely placement of orders according to our Service Level Agreements (SLAs). You will also be responsible for complying with business control processes to maintain audit compliance. Additionally, you will be the first point of contact for customer inquiries, investigating and resolving cases in a timely and satisfactory manner. Accurate documentation of customer interactions and follow-up activities will be essential. You will also be responsible for backlog management and analyzing reports to optimize our customer support processes.

Key Responsibilities

  • Manage order creation process and ensure timely placement of orders according to SLAs
  • Comply with business control processes to maintain audit compliance
  • Investigate and resolve customer inquiries in a timely and satisfactory manner
  • Accurate documentation of customer interactions and follow-up activities
  • Backlog management and analyzing reports to optimize customer support processes

Additional Requirements

Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong communication and problem-solving skills are essential. Proficiency in Microsoft Office applications, particularly Excel, is required. Experience with order management systems and customer relationship management software is a plus.



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