Liaison Engineer
hace 2 semanas
Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. We are seeking a highly skilled Liaison Engineer to join our team and contribute to our mission to build a world-class organization.
Job Summary:The Liaison Engineer will be responsible for establishing a positive working relationship with strategic customers to drive quality improvements. This role will involve representing the Voice of the Customer related to quality issues, providing on-site support, and assisting with the follow-up of any issues related to Aspen products.
Key Responsibilities:- Train customer engineering and inspectors on acceptable vs non-acceptable aerogel defects and detection methods.
- Work with facilities to ensure 100% implementation, execution, and process improvements.
- Review material rejection areas daily and investigate non-conforming material and customer complaints.
- Communicate issues to Aspen within the same timeframe and initiate 8D Form and data input from Voice of Customer.
- Lead 8D investigation activities for damage occurring to product in transit or inspection process.
- Conduct daily walk-through process audits and review with operators, leaders, and engineers if there are any issues with or around Aerogel product.
- Address customer concerns before they become quality issues.
- Work with Customer to determine next steps: Pull out, destructive test, etc., and document and track all investigation process updates.
- Use provided DHL/FedEx account and select "Priority" or "Next Day" delivery term to ensure parts for investigation are sent on time to Aspen Manufacturing location.
- Start Containment activities in customer facilities, establish a containment method, and ensure proper communication with Aspen facility to start containment in manufacturing site.
- Negotiate with customer for claims and charges.
- Monitor, negotiate, and coordinate scrap claims and their disposition.
- Provide inventory information at customer facility as requested.
- Support PPAP or special runs when required.
- Provide an Activity Report. Daily and weekly summary.
- Provide to the customer, a list of 24/7 Contacts for any eventuality reported during normal, night, or extra shifts.
- Update failure matrix with customer reports and share with Aspen QE and QM on a weekly basis to ensure proper analysis and improvement plan.
- Work with customer engineering to perform inspection Gage R&R's and update inspection method and documentation as required.
- Bachelor's Degree (BA) in engineering or related discipline from four-year college or university, or equivalent combination of education and experience.
- Minimum 4 years as Quality Engineer, or equivalent experience within an automotive company.
- Fluent English.
- Traveling Requirements 50% (Visa and passport available).
- Track record in quality improvement using the DMAIC process, 8D, 5 Why's, SPC, and GR&R. Six sigma Green Belt certified, desire to be black belt.
- Excellent communication skills that focus on clarity and simplicity, both written and oral.
- Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management.
- Company parking.
- Major medical expenses insurance.
- Life insurance.
- Cafeteria service.
- Meal vouchers.
- Monday to Friday.
- 8-hour shift.
- Years of experience in the automotive industry.
- Level of English (Basic/Intermediate/Advanced).
- Do you have a valid visa and passport?
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