Senior Technical Support Specialist

hace 1 semana


Monterrey, Nuevo León, México Blue Yonder A tiempo completo
Job Title: Sr Support Engineer

Job Summary:

We are seeking a highly skilled Sr Support Engineer to join our team at Blue Yonder. As a Sr Support Engineer, you will be responsible for providing technical support to our customers, acting as a product technical liaison between support and development teams, and communicating technical product and solution expertise to internal and external customers.

Key Responsibilities:

  • Act as a product technical liaison between support and development teams.
  • Communicate technical product and solution expertise to internal and external customers.
  • Exhibit a commitment to customer service while building customer partnerships.
  • Expertly utilize support tools to expedite case resolution.
  • Follow operational guidelines for interacting with other associates.
  • Fully document all case interactions and author Knowledge Base solutions.
  • Provide updates and case statuses to customers and management.
  • Successfully understand and triage customer issues, conducting any necessary technical research or team collaboration.
  • Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
  • Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.

Requirements:

  • 3 years of hands-on experience working in an end-user desktop support role.
  • 2 years experience supporting external users with different needs and skill levels.

Preferred Qualifications:

  • 2 years of work experience using ITIL Foundations or Microsoft Certified Solutions Expert (MCSE).

What We Offer:

  • Competitive Salary
  • Christmas Bonus (30 days)
  • Savings Fund
  • 15 Vacation Days first year and 60% Bonus
  • Major and Minor Medical Service insurance for you and your family
  • Life Insurance

Our Values:

We are committed to fostering an inclusive environment at Blue Yonder. Our core values are Diversity, Inclusion, Value & Equality (DIVE). We believe in celebrating the differences in all of us and strive to create a workplace where everyone feels valued and respected.

Equal Employment Opportunity:

Blue Yonder is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone has the opportunity to succeed.



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