Senior Technical Support Specialist
hace 1 semana
Job Summary:
We are seeking a highly skilled Sr Support Engineer to join our team at Blue Yonder. As a Sr Support Engineer, you will be responsible for providing technical support to our customers, acting as a product technical liaison between support and development teams, and communicating technical product and solution expertise to internal and external customers.
Key Responsibilities:
- Act as a product technical liaison between support and development teams.
- Communicate technical product and solution expertise to internal and external customers.
- Exhibit a commitment to customer service while building customer partnerships.
- Expertly utilize support tools to expedite case resolution.
- Follow operational guidelines for interacting with other associates.
- Fully document all case interactions and author Knowledge Base solutions.
- Provide updates and case statuses to customers and management.
- Successfully understand and triage customer issues, conducting any necessary technical research or team collaboration.
- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
Requirements:
- 3 years of hands-on experience working in an end-user desktop support role.
- 2 years experience supporting external users with different needs and skill levels.
Preferred Qualifications:
- 2 years of work experience using ITIL Foundations or Microsoft Certified Solutions Expert (MCSE).
What We Offer:
- Competitive Salary
- Christmas Bonus (30 days)
- Savings Fund
- 15 Vacation Days first year and 60% Bonus
- Major and Minor Medical Service insurance for you and your family
- Life Insurance
Our Values:
We are committed to fostering an inclusive environment at Blue Yonder. Our core values are Diversity, Inclusion, Value & Equality (DIVE). We believe in celebrating the differences in all of us and strive to create a workplace where everyone feels valued and respected.
Equal Employment Opportunity:
Blue Yonder is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone has the opportunity to succeed.
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