Principal Advanced Services Engineer Database and Exadata

hace 2 meses


Ciudad de México, Ciudad de México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Principal Advanced Services Engineer to join our team at Oracle. As a key member of our technical support organization, you will be responsible for providing strategic technical support to our customers, ensuring the highest level of satisfaction and resolving complex technical issues related to Oracle Database and Exadata.

Key Responsibilities
  • Provide technical support to customers via phone, email, and electronic means, resolving complex technical issues related to Oracle Database and Exadata.
  • Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, or accelerated deployments.
  • Collaborate with cross-functional teams, including product support and product development, to resolve technical issues and improve product expertise.
  • Stay up-to-date with new product releases and functionalities, as well as related technologies, to maintain product expertise.
  • Work closely with customers to understand their technical needs and provide solutions that meet their requirements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • More than 6 years of experience as an Oracle database administrator or Exadata administrator.
  • Relevant certifications in Oracle Database, Exadata, and Oracle Cloud Infrastructure are a plus.
  • Excellent written and spoken English communication skills.
Preferred Qualifications
  • Experience with Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, and ZDLRA.
  • Knowledge of Oracle Exadata - Database Machine Administration (DMA), implementation/configuration, full stack patching, and good experience with ZDLRA, ILOM, Hardware/DIMM replacement activities.
  • Good understanding of Server, Storage, Networking infrastructure, and Linux Server operating system, including scripting and troubleshooting.
About Oracle

Oracle is a global leader in enterprise software and cloud computing. Our mission is to help our customers succeed in a rapidly changing world by providing innovative technology solutions that drive business value and growth. As a member of our CSS organization, you will be part of a team that delivers post-sales support and solutions to our customers, serving as an advocate for customer needs and resolving complex technical issues.



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