Digital Payments Solution Strategist

hace 2 semanas

Ciudad de México, Ciudad de México Angel Ventures A tiempo completo

We are seeking an experienced Solutions Engineer to join our Revenue CNP team at Angel Ventures. This role involves ensuring the successful deployment and adoption of our checkout solutions for Medium and Enterprises Merchants across various sectors in Mexico.

About the Role

As a Solutions Engineer, you will be the presales and post-sale bridge between our clients and our product, helping them ensure the success of Clip's solutions into their systems and maximize value from our platform.

You will work closely with cross-functional teams such as product, sales, risk, and customer support to ensure seamless onboarding, troubleshooting, and continuous engagement. Your success will be measured by the successful delivery of projects, revenue achieved by the accounts, and customer satisfaction.

This is a fast-paced, competitive, and fun environment where you will need to have excellent negotiation, analysis, leadership, and communication skills in both English and Spanish. The ideal candidate should have experience managing multiple client projects simultaneously, ensuring timely delivery and customer satisfaction, and a proven track record of managing stakeholders in a matrix organization.

Key Responsibilities
  • Technical Presales and Success Assurance: take full responsibility for the technical implementation process and opportunity closure, monitoring client transaction activity, and verifying smooth execution of payment operations.
  • Customization & Configuration: collaborate with clients to customize and configure our solutions according to their business needs.
  • Cross-Functional Collaboration: work closely with the sales, product, and customer support teams to ensure smooth communication, handoffs, and updates on customer statuses.
  • Post Sale Technical Support: provide technical guidance and troubleshooting support after integration.
  • Continuous Improvement: gather feedback from clients post-implementation to identify areas for improvement in both the customer experience and the product itself.
  • Customer Education & Training: deliver training sessions to clients and their teams to help them understand and fully leverage the features and capabilities of Clip's CNPs.
Requirements
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field.
  • 5+ years of experience in technical customer-facing roles such as Implementation Engineer, Solutions Engineer, Technical Support Engineer, or Customer Success Engineer, particularly in E-commerce or payment industry.
  • Solid understanding of web technologies such as HTML, JavaScript, REST APIs, and webhooks for integration purposes.
  • Experience in using integration tools, such as Postman, Git, and databases (SQL).
  • Proficiency in integrating third-party services, such as payment processors, e-commerce tools, and CRM platforms.
  • Proven track record of managing multiple client projects simultaneously, ensuring timely delivery and customer satisfaction.
  • Stakeholder management in a matrix organization is a must (internal and external).
  • Self-driven and motivated with demonstrated analytical, technical, and social skills.
  • Previous experience in a fast-paced, tech-driven company or a SaaS environment is a plus.

Estimated salary: $80,000 - $120,000 per year, depending on experience.

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