Operations Support Specialist
hace 7 días
The Operations Support Analyst 2 role is a pivotal position within Citi, responsible for delivering day-to-day operations support services in alignment with the company's infrastructure and processes.
Key Responsibilities:
- Provide exceptional client service by updating knowledge hub content to address client inquiries
- Execute assigned tasks, including annual review certification and change requests
- Serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients
- Conduct needs assessments and develop content-related solutions to meet business requirements
- Research and provide solutions to help content and other open items related to business operations
Qualifications:
- 0-2 years of relevant experience
- Proficiency in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes
- Self-motivation and attention to detail
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Clear and concise written and verbal communication skills
Compensation and Benefits:
We offer an estimated salary range of $60,000 - $80,000 per year, based on industry standards and location. Additionally, Citi provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
About Citi:
Citi is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values diversity, equity, and inclusion. Our commitment to equality and fairness extends to all aspects of our business, including hiring practices.
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