Human Resources Expert

hace 3 semanas


Xico, México Novartis A tiempo completo

**Job Summary**:

We are seeking a highly skilled Human Resources Expert to join our team at Novartis. As a key member of our HR department, you will play a crucial role in upholding the quality of services for our US and Mexican employees and partners.

**Key Responsibilities**:

Provide rapid, high-quality, and accurate response/support to all human resources related queries.

Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.

Guide and act as a consulting partner for human resources processes and systems related queries.

Contribute to enhancement of work instructions based on QA findings and process modifications.

Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.

Gather and monitor CSAT, feedback, and surveys to drive continuous improvement for customer satisfaction.

Engage in regular monthly project activities.

Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.

Provide support for transformation and technology initiatives.

Partner with PO at location or country level as applicable. Meet shift requirements defined by the supporting country.

**Requirements**:

Bachelor's degree in HR/Business Administration or related field.

Proficiency in English, spoken and written.

Minimum 2 years' experience in HR Services (or similar service providing organizations).

1+ years' experience with SAP, WorkDay, Success Factors or other Workforce Systems.

Experience with ticketing management systems.

Proficiency in use of Microsoft Office; advanced Excel skills is an advantage.

Work experience in virtual/remote teams is a plus.

**About Novartis**:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.


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