Change Manager, IT Operations Specialist

hace 4 semanas


Ciudad de México, Ciudad de México JLL A tiempo completo

Empowering a Brighter Future

JLL is shaping the future of real estate by combining world-class services, advisory, and technology for our clients. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Responsibilities

  • Analyzing and assessing the impact of proposed changes, conducting risk assessments, coordinating change implementation, and ensuring minimal disruption to operations.
  • Collaborating with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation.
  • Developing and delivering change management plans, communication strategies, and training programs.
  • Developing and executing a communication plan to keep stakeholders informed and engaged throughout the change process.
  • Identifying and managing potential risks and issues associated with IT changes, and developing mitigation plans to minimize their impact on business operations and performance.
  • Developing and delivering clear and concise communication materials to keep employees informed about the change.
  • Monitoring and assessing the impact of the change on employees, processes, and overall organizational performance.
  • Collecting feedback and data to evaluate the effectiveness of change management initiatives.
  • Developing metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives.
  • Providing ongoing support and guidance to employees as they navigate through the changes.
  • Making recommendations for continuous improvement based on evaluation findings.

Requirements

  • Bachelor's degree in information & computer science, statistics, or a quantitative discipline in science.
  • Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
  • In-depth knowledge of ITIL methodologies and best practices.
  • Professional certifications in IT service management (e.g., ITIL) is preferred.

Technical Skills & Competencies

  • Proven experience in infrastructure and operations change management.
  • Strong understanding of IT infrastructure, applications, systems, and networks.
  • Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
  • Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Ability to evaluate and understand the impact of complex technical changes on business operations.
  • Familiarity with IT risk management, incident management, and problem management.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Detail-oriented and able to work with accuracy and attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Excellent organizational and documentation skills.

What We Offer

At JLL, we empower our employees to realize their full potential in a fully entrepreneurial and inclusive work environment. We provide continuous learning and adaptation opportunities, a competitive pay and benefits package, and a Total Rewards Program that supports your ambitions.

Location

On-site – Mexico



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