Change Manager, IT Operations Specialist
hace 4 semanas
Empowering a Brighter Future
JLL is shaping the future of real estate by combining world-class services, advisory, and technology for our clients. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Responsibilities
- Analyzing and assessing the impact of proposed changes, conducting risk assessments, coordinating change implementation, and ensuring minimal disruption to operations.
- Collaborating with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation.
- Developing and delivering change management plans, communication strategies, and training programs.
- Developing and executing a communication plan to keep stakeholders informed and engaged throughout the change process.
- Identifying and managing potential risks and issues associated with IT changes, and developing mitigation plans to minimize their impact on business operations and performance.
- Developing and delivering clear and concise communication materials to keep employees informed about the change.
- Monitoring and assessing the impact of the change on employees, processes, and overall organizational performance.
- Collecting feedback and data to evaluate the effectiveness of change management initiatives.
- Developing metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives.
- Providing ongoing support and guidance to employees as they navigate through the changes.
- Making recommendations for continuous improvement based on evaluation findings.
Requirements
- Bachelor's degree in information & computer science, statistics, or a quantitative discipline in science.
- Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
- In-depth knowledge of ITIL methodologies and best practices.
- Professional certifications in IT service management (e.g., ITIL) is preferred.
Technical Skills & Competencies
- Proven experience in infrastructure and operations change management.
- Strong understanding of IT infrastructure, applications, systems, and networks.
- Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
- Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
- Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Ability to evaluate and understand the impact of complex technical changes on business operations.
- Familiarity with IT risk management, incident management, and problem management.
- Ability to work well in a team and collaborate with cross-functional teams.
- Detail-oriented and able to work with accuracy and attention to detail.
- Excellent communication and stakeholder management abilities.
- Excellent organizational and documentation skills.
What We Offer
At JLL, we empower our employees to realize their full potential in a fully entrepreneurial and inclusive work environment. We provide continuous learning and adaptation opportunities, a competitive pay and benefits package, and a Total Rewards Program that supports your ambitions.
Location
On-site – Mexico
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