Service Process Coordinator

hace 4 semanas


Xico, México Citi A tiempo completo

The Service Process Coordinator 4 performs moderately complex and varied assignments with a focus on quality execution. This role works with limited supervision and may service an expansive array of products and services. The ideal candidate will demonstrate technical and administrative expertise, applying specialized functional area skills and basic knowledge including underlying professional and technical principles or standards. The technical procedures for this level are well defined, and the individual will understand how duties relate to others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others and may handle occasional awkward contacts. Basic knowledge of the organization and its policies is required. The candidate will apply research, information gathering, and analysis skills to factual information and apply judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

**Key Responsibilities**:

Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers. Resolves complex issues and performs most complex servicing activities under limited supervision. Works on complex projects and occasionally mentors lower-level processors. Supports an expansive array of products and services and demonstrates technical and administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional and technical principles or standards, which are well defined.

**Requirements**:

1-3 years relevant experience, preferably in loan servicing/processing. Proficient with Microsoft Excel. Requires sitting at a computer for the majority of an 8-hour shift. Position requires the ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing. Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

**Education**:

High School diploma or equivalent. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Job Details**:

Job Family Group: Operations - Core. Job Family: Processor. Time Type: Full time. Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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