Software Support Specialist

hace 3 semanas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Summary:

Blue Yonder is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to drive solutions.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and web interface
  • Troubleshoot complex technical issues and collaborate with internal teams to resolve
  • Document knowledge articles and share best practices with the team
  • Stay up-to-date with the latest Blue Yonder solutions and technologies

Requirements:

  • 2+ years of experience in a customer-facing software industry role
  • Experience working with Blue Yonder products, particularly Transportation or Warehouse management solutions
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Blue Yonder's Values:

We are committed to fostering an inclusive environment and promoting diversity, equity, and inclusion in all aspects of our business. We believe that our differences are what make us stronger and more innovative.



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