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IT Support Specialist
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Ware Malcomb is seeking a skilled IT Support Specialist to join our team in Monterrey. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring seamless operations and resolving complex issues in a timely manner.
Key Responsibilities:- Provide first- and second-level technical support to our team members, both on-site and remotely.
- Troubleshoot and resolve hardware, software, and network issues, escalating complex problems to senior-level technicians or IT management as needed.
- Manage and maintain accurate inventory of all hardware and software, ensuring compliance with company policies and procedures.
- Develop and maintain a close working relationship with the IT team and end-users, providing proactive support and ensuring a high level of customer satisfaction.
- Assist in the planning, implementation, and maintenance of IT projects, including office buildouts, expansions, and moves.
- Participate in after-hours work and travel to various work sites as needed, demonstrating flexibility and adaptability in a fast-paced environment.
- Bachelor's degree or equivalent combination of technical training and work experience.
- Minimum of three years of support experience with Windows 10/11, Active Directory, Office 365, MS Office, PC imaging, software updates, and other relevant technologies.
- Knowledge of infrastructure and cybersecurity fundamentals, with the ability to safely lift or carry equipment weighing up to 25 lbs.
- Excellent analytical, critical, and deductive reasoning skills, with the ability to communicate technical information effectively to a less technical audience.
- Clear, concise, professional, and thorough oral and written communication skills, with the ability to multi-task, follow processes and procedures, and take direction positively.
Ware Malcomb is a contemporary and expanding full-service design firm providing professional architecture, planning, interior design, civil engineering, branding, and building measurement services to corporate, commercial/residential developer, and public/institutional clients throughout the world.
We offer a dynamic and collaborative work environment, with opportunities for growth and professional development. If you are a motivated and detail-oriented IT professional with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
