Empleos actuales relacionados con Service Delivery Expert - Ciudad de México, Ciudad de México - Publicis Groupe
-
Service Delivery Expert
hace 2 semanas
Ciudad de México, Ciudad de México Edenred Italia S.r.l. A tiempo completoService Delivery ExpertAre you looking for a challenging role that will allow you to make a real impact on a global scale? Look no further than this Service Delivery Expert position at Edenred Italia S.r.l.We are seeking a highly skilled and experienced Service Delivery Expert to join our team in Bucharest, Romania. As a Service Delivery Expert, you will be...
-
Service Delivery Expert
hace 2 semanas
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob OverviewWe are seeking a seasoned Service Delivery Expert to join our team at Publicis Sapient. As a key member of our operations team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key Responsibilities:Manage and nurture client...
-
Service Delivery Expert
hace 2 meses
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob OpportunityWe are seeking a highly skilled Service Delivery Specialist to join our team at Publicis Sapient. As a key member of our service delivery team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key Responsibilities:Manage...
-
IT Service Delivery Manager
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT Service Delivery Manager ========================= At Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery teams. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and rectifying reliability issues. **Key...
-
IT Service Delivery Manager
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and resolving reliability issues.Key Responsibilities:Manage client relationships...
-
IT Service Delivery Manager
hace 2 meses
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Summary:Nuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Client Relationship Management: Manage and exceed client expectations by delivering high-quality services and meeting...
-
IT Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Lead project teams to deliver services that meet client expectationsRectify...
-
IT Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoService Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...
-
IT Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring the seamless delivery of services to our clients.Key Responsibilities:Lead project teams to deliver value-add services to customersManage...
-
IT Service Delivery Director
hace 6 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...
-
Service Delivery Expert
hace 3 semanas
Ciudad de México, Ciudad de México Capgemini A tiempo completoAbout the RoleAs a Service Delivery Expert at Capgemini, you will be part of a dynamic team that focuses on delivering technology-based solutions to our clients. Your primary responsibility will be to work alongside technical, functional, and industry specialists to analyze, design, and develop innovative system solutions.Key Responsibilities:Collaborate...
-
Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Adenza A tiempo completoJob Title: Service Delivery ManagerAdenza is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for leading a team of Service Delivery Analysts in providing best-in-class service to our clients.Responsibilities:Lead a team of Service Delivery Analysts in providing service to...
-
DevOps Service Delivery Manager
hace 6 días
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob SummaryWe are seeking a skilled DevOps Service Delivery Manager to lead our cloud infrastructure and service delivery team at Publicis Sapient. As a key member of our technology organization, you will be responsible for delivering high-quality services to our clients while maintaining a strong focus on customer satisfaction and relationship...
-
Service Delivery Director
hace 2 semanas
Ciudad de México, Ciudad de México Amex A tiempo completoService Delivery Director**Overview:**The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and driving...
-
Service Delivery Professional
hace 1 semana
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob Title: DevOps Service Delivery LeadPublicis Sapient is seeking a talented DevOps Service Delivery Lead to join our team. As a Service Delivery Specialist, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key Responsibilities:Develop...
-
Service Delivery Manager
hace 23 horas
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob OverviewWe are seeking a skilled Service Delivery Manager to join our team at Publicis Sapient. As a key member of our service delivery team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key ResponsibilitiesManage and nurture...
-
Service Delivery Director
hace 3 semanas
Ciudad de México, Ciudad de México American Express A tiempo completoDirector of Service Delivery ManagementThe Director of Service Delivery Management will oversee the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical part in ensuring the successful delivery of digital workplace solutions and driving operational excellence.Key...
-
Service Delivery Manager
hace 2 meses
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob OpportunityWe are seeking a highly skilled and experienced DevOps Service Delivery Lead to join our team at Publicis Sapient. As a key member of our organization, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Impact:Manage and...
-
Service Delivery Director
hace 4 semanas
Ciudad de México, Ciudad de México AMEX A tiempo completoDirector of Service Delivery Management - LACOverview:The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and...
-
Service Delivery Director
hace 3 semanas
Ciudad de México, Ciudad de México AMEX A tiempo completoDirector of Service Delivery Management - LACOverview:The Director of Service Delivery Management will play a critical role in ensuring the successful delivery of digital workplace solutions and driving operational excellence across the LAC region.Key Responsibilities:Develop and implement the strategic direction for service delivery within the LAC region,...
Service Delivery Expert
hace 2 meses
At Publicis Groupe, we're committed to helping our clients thrive in a rapidly changing world. As a Service Delivery Specialist, you'll play a critical role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.
{"h3": "Key Responsibilities"}- Manage and nurture client relationships, understanding their needs, and being the primary point of contact for client inquiries and concerns.
- Define, monitor, and ensure compliance with Service Level Agreements (SLAs) to meet client expectations.
- Collaborate with cross-functional teams, including operations and technical support, to ensure the seamless delivery of services.
- Coordinate incident and problem resolution, ensuring timely action to restore services and minimize client impact.
- Ensure platform maintenance and address issues within tight deadlines, guaranteeing the uninterrupted flow of services.
- Identify opportunities for process and service delivery improvements and work towards optimization.
- Evaluate and mitigate risks related to service delivery, particularly focusing on risk management before releases.
- Participate in defining the service delivery strategy and contribute to long-term planning.
- Ability to manage escalations and conflicts effectively.
- Manage, build, and lead successful teams in a demanding ITIL environment.
- Excellent knowledge and experience of Service Management Processes, Service Delivery and Operations Management.
- Strong creative thinking, problem-solving, and decision-making skills, driven by a data-driven decision-making mindset.
- A proven track record of leading technology initiatives, managing technical staff, collaborating with business leaders, and working effectively in complex environments.
- Bachelor's degree in a relevant field; additional certifications or qualifications in service management are a plus.
- Strong customer relationship management skills with a focus on satisfaction and retention.
- Excellent understanding of SLAs, incident and problem management, and ITIL service management best practices.
- Strong analytical and reporting capabilities.
- Exceptional communication abilities.
- Ability to manage multiple priorities and work effectively in a dynamic environment.
- Team leadership and collaboration abilities.
- Extensive experience in managing large application stacks is advantageous.
This position requires the availability for frequent travel with expenses fully covered by the company to the client's offices in Culiacán, Mexico, as dictated by business needs, 10 days a month.
