Technical Support Specialist
hace 5 días
We are seeking a highly skilled Technical Support Specialist to join our team at Regal Rexnord. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our internal and external customers.
Key Responsibilities- Provide technical support and guidance to customers through various communication channels, including phone, email, and in-person interactions.
- Quote prices and delivery times for modified standard and custom design gear drive units, utilizing a range of instructions and documentation.
- Collaborate with vendors and subcontractors to determine pricing and lead times for custom components.
- Analyze costs to determine profitability at quoted prices.
- Provide disposition on price deviation requests from sales.
- Conduct pricing reviews and purchase order terms and conditions reviews.
- Bachelor's degree in a technical or business-related field, or a minimum of 5 years of customer service experience in a technical role.
- Advanced level of English language proficiency, both verbal and written.
- High level of phone confidence and professionalism.
- Demonstrated proficiency in working with SAP and Salesforce, strongly preferred.
- Competency in Microsoft Office Suite, strongly preferred.
- Drawing interpretation.
Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems. We serve customers around the world in various end markets, including general industrial, consumer, commercial construction, food and beverage, and alternative energy.
We are committed to creating a better tomorrow by energy-efficiently converting power into motion. Our business purpose is to create innovative solutions while focusing on customer needs and sustainability. Our industrial powertrain and automation solutions offerings are an important part of our growth strategy.
Our Commitment to Diversity and InclusionRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. We are committed to building a diverse and inclusive workforce, representing diverse backgrounds, perspectives, and skills. We welcome applications from qualified candidates who share our commitment to diversity and inclusion.
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