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Customer Experience Ambassador
hace 2 meses
Job Summary
Xtendops is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage customer inquiries and complaints in a timely and professional manner.
- Process orders and modifications, and escalate complaints across multiple communication channels.
- Provide helpful information, answer questions, and respond to complaints in a courteous and professional manner.
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
- Bachelor's degree or equivalent in a related field.
- At least 2 years of relevant experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of customer service principles and practices.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
