Customer Operations Ambassador

hace 3 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo

Job Description

Lenovo customers worldwide rely on our Customer Operations team to deliver exceptional service. As an Associate Customer Operations Specialist, you will play a key role in ensuring seamless order creation and compliance with business controls. Your excellent communication and problem-solving skills will enable you to provide timely and effective solutions to customer inquiries, ensuring their needs are met and exceeded.

Key Responsibilities

  • Manage order creation process, ensuring timely placement and compliance with SLAs.
  • Comply with business control processes to maintain audit compliance.
  • Investigate and resolve customer inquiries, providing solutions that meet their needs.
  • Accurately document customer interactions and follow-ups.
  • Manage backlogs, analyze reports, and drive process improvements.

Why Join Lenovo?

Lenovo is a global technology leader committed to innovation and customer satisfaction. As a member of our Customer Operations team, you will contribute to delivering exceptional service and driving business growth. We offer a dynamic and supportive work environment, opportunities for professional development, and a competitive compensation package.



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