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Job Summary:
Epsilon Staffing Ltd SA de CV is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues, and driving sales of our products and services.
About the Role:
This is a full-time opportunity to work with one of the world's leading providers of technology and communications services. You will be part of a dynamic team that is transforming the way people connect around the world.
Key Responsibilities:
- Provide accurate information to customers, resolving their challenges in one call.
- Work to resolve issues by providing accurate information to all customers according to their needs.
- Help drive sales of products and services that will keep customers happy and connected.
- Learn and uncover customers' needs by creating connections and asking the right questions.
- Position product insights and solutions recommendations to provide customers with complete solutions.
Mandatory Requirements:
- Conversational English Level (B2 or above).
- High School diploma, GED, or equivalent.
- 6 months of stable experience in a call center.
- Willingness to work on-site (north CDMX).
- Schedule availability.
- Willingness to complete and pass a background check verification.