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ServiceNow Business Analyst

hace 2 meses

Guadalajara, Jalisco, México Infosys A tiempo completo
About the Role

We are seeking a highly skilled ServiceNow Business Analyst to join our team at Infosys. As a Business Analyst, you will play a critical role in driving business value by analyzing business processes and identifying opportunities for improvement.

Key Responsibilities
  • Business Analysis
    • Conduct thorough analysis of business processes to identify areas for improvement and develop recommendations for process enhancements.
    • Collaborate with stakeholders to gather requirements and develop business cases for process improvements.
    • Develop and maintain business requirements documents and functional specifications.
  • ServiceNow Expertise
    • Design and implement ServiceNow solutions to meet business requirements.
    • Develop and maintain ServiceNow workflows, forms, and reports.
    • Configure and customize ServiceNow modules to meet business needs.
  • Process Improvement
    • Identify opportunities for process improvements and develop recommendations for implementation.
    • Collaborate with stakeholders to implement process improvements and measure their effectiveness.
    • Develop and maintain process documentation and training materials.
  • Communication and Collaboration
    • Communicate effectively with stakeholders to gather requirements and provide updates on project status.
    • Collaborate with cross-functional teams to ensure successful project delivery.
    • Develop and maintain relationships with stakeholders to ensure ongoing support and buy-in.
    Requirements
    • Minimum 8 years of experience in implementing ITIL, ITSM solutions at a functional consultant/BA capacity.
    • At least 4 years of experience with ServiceNow ITSM, Now Intelligence, Now Platform capabilities at a Business Analyst capacity.
    • Knowledge of the ITIL v3 service life cycle and ITSM & ServiceNow best practices.
    • Practical experience with agile methodologies/tools, writing user stories and sprint grooming.
    • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
    • Experience in working with a multi-vendor development environment.
    • Interacts cross-functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
    • Experience of working with ServiceNow platform for global customers.
    Preferred Certifications
    • Service Now Implementation Specialist, ITIL