ServiceNow Administrator
hace 1 mes
About the Role
Koch Global Services (KGS) is seeking a skilled Applications System Analyst to join our Enterprise Service Management (ESM) team. As a key member of our team, you will be responsible for efficiently managing ServiceNow administration duties, collaborating closely with IT and business teams, and delivering targeted solutions through ServiceNow.
Key Responsibilities
- Act as a key point of contact for incident and task management within the organization.
- Respond to and resolve incidents and service requests in a timely manner.
- Coordinate with cross-functional teams to ensure effective incident and task resolution.
- Monitor and analyze incident trends to identify root causes and prevent recurring issues.
- Generate and maintain documentation related to incident and task management processes.
ServiceNow Administration
- Configure and maintain ServiceNow instances to ensure optimal performance and functionality.
- Collaborate with stakeholders to understand business requirements and implement solutions within ServiceNow.
- Design, develop, test, and deploy new modules, workflows, and applications in ServiceNow.
- Perform regular system upgrades and patches, ensuring the platform is up-to-date and secure.
- Provide end-user training and support for ServiceNow-related functionalities.
Requirements
- Expertise in configuring and managing the ServiceNow platform.
- Proficiency in designing workflows and scripting in JavaScript.
- Strong skills in incident, problem, and change management.
- Ability to integrate systems seamlessly.
- Proficiency in technical troubleshooting.
- Excellent communication, prioritization, and collaboration skills.
What We Offer
KGS offers a dynamic and entrepreneurial work environment, where employees are encouraged to challenge the status quo and create value. We believe in being All In. All Together, and strive to break down silos and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.
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