Technical Problem Solver
hace 1 mes
A Solutions Engineer at GumGum plays a crucial role in driving technical innovation and excellence. This individual is responsible for leveraging their expertise in publisher integration types to deliver high-quality solutions that meet the strategic needs of the company.
Key Responsibilities
- Collaborate with the North America Publisher Success team to resolve technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
- Provide pre-sale technical support to the North America Publisher Partnerships team, ensuring seamless onboarding and troubleshooting processes.
- Lead technical publisher calls for onboarding and troubleshooting, providing expert guidance and support.
- Advocate for Publisher team needs to Product/Engineering teams, influencing product decisions and priorities.
- Develop and maintain best practice documentation and educational materials, ensuring knowledge sharing and collaboration across teams.
- Resolve discrepancies using data analysis and technical expertise, driving process improvements and revenue growth.
Requirements
- Bachelor's Degree or similar educational certification.
- 1-2 years of experience in technical support and troubleshooting, with a focus on AdTech industry and SSPs.
- Proficient with Web Developer Tools, including HTML, CSS, and JavaScript.
- Knowledge of ad servers/SSPs (Google Ad Manager, Xandr) and auction-based ad-serving methodologies (OpenRTB and Header bidding).
- Excellent presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented, solution-focused, resourceful, and independent, with an ownership mentality and ability to perform under pressure.
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