Technical Service Operations Lead

hace 4 semanas


Ciudad de México, Ciudad de México Oxio A tiempo completo

Oxio is a pioneering telecom-as-a-service (TaaS) platform that is revolutionizing the way brands and enterprises own and operate proprietary mobile networks. As the Technical Service Operations Lead, you will play a critical role in overseeing the day-to-day operations of our Telecom Network, developer APIs, and platforms. You will set the strategy for delivering a fully autonomous, self-healing network backed by our artificial intelligence technology.

Key Responsibilities:

• Manage the daily operations of a global technical service organization to ensure superior quality of service across all product offerings
• Collaborate cross-functionally with technical and non-technical peers to drive improvement projects and increase technical service operation objectives
• Develop a strategy to scale the technical service organization cost-effectively through automation and tool development
• Manage the annual budget for the technical service organization and oversee associated tools and suppliers
• Grow a service-minded team and mentor them to achieve service delivery excellence

Requirements:

• 10+ years of experience, with 5+ years in managing regional or global teams
• Effective problem solver with experience in technical service operations, incident response, and general technical service delivery
• Ability to thrive in a fast-paced, highly ambiguous environment with competing priorities
• Excellent communication skills, with the ability to distill complex ideas into easily understood concepts
• Experience with wireless or other telecommunication products or high-value subscription services is highly desirable
• Multilingual with English and Spanish



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