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Technical Consulting Solutions Expert
hace 1 mes
Company Overview
">Duo Security, a Cisco company, is a leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Our mission is to make security simple for everyone by empowering people to follow their passions inside and outside of the office while enabling every employee to bring their whole self to work.
">About This Role
">We are seeking an experienced Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will be the face of support and play a key role in our customer success and happiness. You will confirm issues are received, recorded, and repaired or flagged for the right team in a rapid and efficient manner.
">Your Responsibilities
">- ">
- Act as a primary support contact to identify and resolve technical issues ">
- Facilitate customer communication via phone, chat, and email ">
- Build groundbreaking customer service experiences, creating more promoters and champions of Duo ">
- Record & maintain accurate, timely details of issues and activity in a request tracking system ">
- Contribute to customer-facing and internal documentation used for self-support ">
- Develop recommendations for product improvement based on support issues and customer feedback ">
Requirements and Qualifications
">To be successful in this role, you will need 2-3 years of demonstrated ability in a customer-facing product support role. You should be a fundamental or methodical problem solver with strong network troubleshooting background. You should also have understanding of principle web technologies [DNS, HTTP(s), etc.] and Windows OS administration experience [Active Directory]. Cross-platform OS knowledge [Linux, Mac OS X, Windows] and cross-platform mobile device knowledge [iOS/Android/Windows Phone] are also essential.
">Benefits and Perks
">We offer excellent health insurance options, 401k matching, and an Employee Stock Purchase Program. A budget is allocated for continued learning and professional development, which can be used on things like books, conferences, training courses, and certifications. We also have dedicated paid time off every year for volunteering, allowing you to make a positive impact on your community.
">About Us
">Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We believe that our diverse team of employees is crucial to our growth and success. If you're passionate about service and creating long-term customer relationships, we encourage you to apply even if you don't meet all 100% of the description or qualifications. We are a proud Equal Opportunity Employer.
">Estimated Salary: $80,000 - $120,000 per year
