Senior Advisor ServiceNow System

hace 2 semanas

Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

As a Senior ServiceNow System Analyst, you will be part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You will have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.

We are seeking a Senior ServiceNow System Analyst to fortify our ServiceNow development team. The ideal candidate will manage highly complex business problems to be solved with automated systems.

Responsibilities:

  • Manage highly complex business problems to be solved with automated systems.
  • Oversee the development of software-as-a-service (SaaS) and enterprise-wide applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities.
  • Develop mission-critical process flows and solutions for business problems.
  • Manage highly complex configuration, setup, and updating of applications, including table definitions and access control.
  • Oversee the validity of data entered into established tables, fields, and system databases.
  • Manage extension designs and tailored solutions required for aligning packaged applications for business scenarios.
  • Build and produce complex reports using query and flexible reporting tools to meet the requirements of business management and staff.
  • May manage the setup and managing user access and training users on application.
  • Manage the implementation of changes in applications development, maintenance, and system standards. Provide timely resolution of problems or escalation on behalf of the customer.
  • Oversee system upgrades, including planning and scheduling, coordination, and deploying.
  • Oversee the availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance.
  • Lead cross-functional linked teams to address business or systems issues.

Qualifications:

  • Bachelor's Degree required. Advanced Degree preferred.
  • 12+ years of experience.
  • Candidates with 7+ years of experience will be considered if they have combined experience with ServiceNow administration, development, and/or Product Ownership along with relevant experience in IT operations and/or delivery.
  • Demonstrated ability to interface with all levels of management.
  • Demonstrated ability to manage end-user issues.
  • Subject matter expert with technical applications/solutions.
  • Ability to lead teams collaboratively.
  • Overseeing highly complex issues and applying advanced root cause analysis.
  • Subject matter expert on applicable IT systems/applications.
  • Ability to design highly complex systems and tools.
  • Oversee management and strategy of documentation processes.
  • Advanced analytical skills.
  • Strategize IT solutions.
  • Highly experienced in effectively providing direction to manage in a fast-paced, high growth, rapidly changing environment.
  • Ability to identify and manage process improvements.

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