Empleos actuales relacionados con Customer Service Representative - Hermosillo, Sonora - Mci Careers

  • Customer Service Representative

    hace 1 mes

    Hermosillo, Sonora, México Mass Markets A tiempo completo

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have in a timely and professional...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México LEONI A tiempo completo

    Job Description:Customer Service Representative:We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage day-to-day customer service operationsCoordinate with internal...

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Intugo A tiempo completo

    About IntugoAt Intugo, we are committed to delivering exceptional customer experiences. We believe that our people are the key to achieving this goal, and we are looking for a talented Customer Service Representative to join our team.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to provide excellent service to our...

  • Customer Service Representative

    hace 1 mes

    Hermosillo, Sonora, México MCI, LC A tiempo completo

    Job SummaryMCI is seeking a Customer Service Representative to provide exceptional support to our clients. In this role, you will handle inbound and outbound calls, emails, and chats, resolving customer issues and providing solutions to their queries.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerResolve customer...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    The role of a Customer Service Representative at Intugo Call Center is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.Key responsibilities include communicating with consumers and dealer-clients, handling inquiries, and resolving issues in a professional and timely manner.To be successful in this...

  • Multilingual Customer Service Representative

    hace 3 semanas

    Hermosillo, Sonora, México Tres R A tiempo completo

    Job DescriptionWe are seeking a highly skilled Multilingual Customer Service Representative to join our team at Tres R in Hermosillo, Sonora.This role involves providing exceptional customer service to clients with advanced level English proficiency or conversational skills. You will work closely with our team to deliver outstanding results and exceed...

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México LEONI A tiempo completo

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Mexico. This role is responsible for providing exceptional customer service to selected customers, ensuring timely and efficient resolution of their queries and issues.About the RoleThis position plays a critical role in managing day-to-day customer service...

  • Full Time Customer Service Representative Opportunity

    hace 4 semanas

    Hermosillo, Sonora, México Intugo A tiempo completo

    At Intugo, we are seeking a highly skilled and motivated individual to fill the role of Full Time Customer Service Representative. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with our clients.About the Role:We are looking for a dedicated and results-driven...

  • Customer Service Representative

    hace 3 semanas

    Hermosillo, Sonora, México Reclutamiento Mx A tiempo completo

    About Reclutamiento Mx:We are a reputable recruitment agency in Hermosillo, Sonora, seeking a highly motivated and bilingual individual to join our team.Salary: Based on industry standards and location, the estimated salary for this position is around $25-$30 per hour.About the Job:We are looking for an experienced customer service representative who can...

  • Customer Service Representative for Lacsa Laboratorios

    hace 3 semanas

    Hermosillo, Sonora, México Lacsa Laboratorios A tiempo completo

    Job Overview: We are seeking a dedicated Customer Service Representative to join our team at Lacsa Laboratorios. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.About the Role: The ideal candidate will have prior experience in customer...

  • Customer Service Representative with Competitive Pay

    hace 2 semanas

    Hermosillo, Sonora, México Listentrust A tiempo completo

    **Listentrust Seeks Exceptional Customer Service Talent**We are currently looking for highly motivated and customer-focused individuals to join our team as Bilingual Customer Service Representatives.The successful candidates will be responsible for providing top-notch service to our clients, handling inquiries, resolving issues, and promoting our services....

  • Customer Service Representative

    hace 1 semana

    Hermosillo, Sonora, México Lacsa Laboratorios A tiempo completo

    At Lacsa Laboratorios, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients through various communication channels.The ideal candidate will have previous experience in customer service, preferably in a call...

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Reclutamiento Vtr A tiempo completo

    The Customer Service Representative is the primary point of contact between Reclutamiento Vtr and its customers, providing exceptional service to ensure customer satisfaction.**Responsibilities:**• Accurately log interactions with customers for effective follow-up and performance monitoring.• Meet established performance objectives in terms of service...

  • Customer Service Representative

    hace 7 días

    Hermosillo, Sonora, México Intugo A tiempo completo

    This is an exceptional opportunity to work as a Customer Service Agent in a dynamic and supportive team at Intugo.As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. You will be responsible for addressing customer needs, providing accurate information, and...

  • Customer Service Representative

    hace 1 mes

    Hermosillo, Sonora, México LEONI A tiempo completo

    At LEONI, we are a global provider of products, solutions and services for energy and data management in the automotive and other industries.Our company has around 93,000 employees in 32 countries and generated consolidated sales of billion euros in 2023.We are looking for a Customer Service Representative to join our team in Hermosillo, Mexico.Key...

  • Customer Service Representative Position

    hace 3 semanas

    Hermosillo, Sonora, México Support Services Group A tiempo completo

    Are you a driven and detail-oriented individual looking to launch your career in customer service?We are seeking a highly motivated Customer Support Representative to join our team at Support Services Group Mexico. This is an exceptional opportunity to work for a rapidly growing company with a strong focus on employee development.As a key member of our...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Customer Service Representative to join our team in a part-time capacity. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and demonstrate a strong commitment to delivering exceptional customer service.**Job Summary**The Customer Service...

  • Full Time Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México Intugo A tiempo completo

    Customer Service Representative Job SummaryWe are seeking a highly skilled and experienced customer service representative to join our team at Intugo. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, handling their inquiries, resolving issues, and ensuring overall...

  • Multilingual Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    Customer Service Agent PositionWe are looking for a dedicated and skilled Multilingual Customer Service Agent to join our team at Intugo Call Center Hermosillo. This role requires excellent English communication skills, experience in customer service, good computer skills, and full-time availability.Key Responsibilities:Respond to customer inquiries in a...

  • Customer Retention Representative

    hace 1 semana

    Hermosillo, Sonora, México SellersHub A tiempo completo

    Job Overview:We are seeking a highly skilled Customer Retention Representative to join our team at SellersHub.Compensation and Benefits:The successful candidate can earn up to $7,500 MXN per week, consisting of a base salary of $2,496 MXN plus commissions and performance bonuses. Additionally, we offer comprehensive training for three weeks, competitive...

Customer Service Representative

hace 1 mes

Hermosillo, Sonora, México Mci Careers A tiempo completo

**Job Summary**

MCI Careers is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and selling new products and services.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Ensure first-call resolution through problem-solving and effective call handling.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managers for resolution as needed.
  • Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Qualifications:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.