Customer Service Representative

hace 22 horas


Hermosillo, Sonora, México Reclutamiento Vtr A tiempo completo

The Customer Service Representative is the primary point of contact between Reclutamiento Vtr and its customers, providing exceptional service to ensure customer satisfaction.

**Responsibilities:**

• Accurately log interactions with customers for effective follow-up and performance monitoring.
• Meet established performance objectives in terms of service quality, response times, and customer satisfaction ratings.
• Participate in ongoing training programs to improve customer service skills and stay updated on Reclutamiento Vtr's products and services.

**Position Requirements:**

Previous experience in customer-facing roles, preferably in a call center or direct consumer service environment.
• Excellent verbal and written communication skills, including active listening and empathetic responses.
• Ability to handle difficult situations or challenging customers professionally and effectively.
• Proficiency in using Microsoft Office software and learning company-used applications.
• Strong ability to understand and address customer needs and concerns.

**Salary Information:**

Estimated annual salary range: $125,400.00 - $168,000.00

**Benefits Package:**

A comprehensive benefits package includes:

• Ongoing salary increases
• Discounts and preferred pricing
• Option for indefinite contract
• Additional vacation days or paid time off

**Additional Compensation:**

A bonus structure that rewards performance, productivity, and punctuality.

**Work Schedule:**

Monday through Friday, 8-hour morning shift.

**Required Experience:**

At least 1 year of customer service experience (mandatory).

**Language Skills:**

English language proficiency is mandatory.

**Work Location:**

On-site employment at Reclutamiento Vtr.



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