Customer Service Representative
hace 22 horas
The Customer Service Representative is the primary point of contact between Reclutamiento Vtr and its customers, providing exceptional service to ensure customer satisfaction.
**Responsibilities:**
• Accurately log interactions with customers for effective follow-up and performance monitoring.
• Meet established performance objectives in terms of service quality, response times, and customer satisfaction ratings.
• Participate in ongoing training programs to improve customer service skills and stay updated on Reclutamiento Vtr's products and services.
**Position Requirements:**
Previous experience in customer-facing roles, preferably in a call center or direct consumer service environment.
• Excellent verbal and written communication skills, including active listening and empathetic responses.
• Ability to handle difficult situations or challenging customers professionally and effectively.
• Proficiency in using Microsoft Office software and learning company-used applications.
• Strong ability to understand and address customer needs and concerns.
**Salary Information:**
Estimated annual salary range: $125,400.00 - $168,000.00
**Benefits Package:**
A comprehensive benefits package includes:
• Ongoing salary increases
• Discounts and preferred pricing
• Option for indefinite contract
• Additional vacation days or paid time off
**Additional Compensation:**
A bonus structure that rewards performance, productivity, and punctuality.
**Work Schedule:**
Monday through Friday, 8-hour morning shift.
**Required Experience:**
At least 1 year of customer service experience (mandatory).
**Language Skills:**
English language proficiency is mandatory.
**Work Location:**
On-site employment at Reclutamiento Vtr.
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