Senior Technical Support Specialist
hace 1 día
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.
Key Responsibilities- Provide advanced technical support to customers via phone, email, and web, including troubleshooting, configuration, and standard methodologies.
- Collaborate with cross-functional teams to resolve complex technical issues and improve product quality.
- Develop and maintain technical documentation, including user guides, technical bulletins, and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements in the field of cybersecurity.
- Participate in technical discussions and provide input on product development and feature enhancements.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent experience.
- At least 8 years of experience in technical support, engineering, or related field, with a strong focus on customer satisfaction.
- Advanced certifications such as CCIE, JNCIE, or CISSP are highly desirable.
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Profound knowledge of networking protocols, including TCP/IP, BGP4, OSPF, and ISIS.
- Experience with security protocols, including IPSEC, SSL-VPN, NAT, and GRE.
- Strong project management and time management skills, with the ability to prioritize tasks and meet deadlines.
Palo Alto Networks is a fast-growing, successful organization that is committed to providing the best customer support in the industry. We are a team of innovators who are passionate about shaping the future of cybersecurity and protecting our digital way of life. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from all backgrounds.
We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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