Operations Team Lead

hace 5 días


Mérida, Yucatán, México Toshiba Global Commerce Solutions A tiempo completo
About the Role

The Operations Team Lead is a key position within Toshiba Global Commerce Solutions, responsible for supporting team members to meet team objectives. This role requires close collaboration with the Maintenance Delivery Manager to provide clear, consistent, and accurate direction to the team.

Key Responsibilities
  • Direct supervisory responsibility for a small team of entry-level or junior team members, including providing training, coaching, and guidance.
  • Responsible for planning and maintaining work and project schedules, including updating trips in Oracle, vacation requests, and team calendars.
  • Organize and coordinate team member inventories, providing guidance to team members to ensure inventories are done in accordance with company policy.
  • Plan and manage new system training requirements in preparation for new supported wall-to-wall systems.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma with +4 years of related experience, and IT/Technical degree or certificate preferred.
  • Must be able to travel to customer locations with some air travel.
  • Strong organization and attention to detail.
  • Good written and oral communication skills.
  • Experience reviewing billable reports and ensuring documents are properly flagged.
  • Ability to multitask, prioritize assignments, and work independently.
  • Working knowledge of project management.
  • Improving efficiency and meeting customer SLA's.
  • Experience with task reports.
  • Overtime approvals.
  • Customer escalations.
  • Build cooperative working relationships with the Client Advocates.
  • Research and reconcile all inventory discrepancies.
  • Availability to travel.
  • Schedule availability.
Preferred Skills
  • Retail project management experience.
What We Offer
  • Hired directly by Toshiba and 100% under payroll.
  • Benefits of the law (IMSS, INFONAVIT, vacation bonus).
  • 30 days of Christmas Bonus.
  • Major medical expenses insurance with dental and visual coverage (for the employee and direct family members).
  • Minor medical expenses insurance.
  • Life insurance.
  • Saving fund.
  • Grocery coupons.
  • Pension plan.
  • 12 days of vacation plus 6 floating days.
Salary

$20, $27,000.00 per month



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