Sales Operations Coordinator

hace 6 días

Mérida, Yucatán, México WorldStrides A tiempo completo

Job Description

Overview

The Sales Operations Coordinator plays a vital role in assisting the sales team with various daily functions, particularly focusing on administrative duties to meet established internal service-level agreements (SLA). The ideal candidate will be instrumental in enhancing our sales processes by managing a range of administrative responsibilities.

Key Responsibilities Include:

  • Deliver exceptional customer service to all program participants, clients, and internal colleagues.
  • Support the sales team with routine administrative tasks, ensuring seamless and effective operations.
  • Gain comprehensive knowledge of our sales cycle from start to finish: prospecting/lead generation, needs assessments, proposal evaluations, securing the program, and transitioning the program to an account manager.
  • Manage Requests for Proposals (RFPs) and Competitive Bids: Prepare, compile, and monitor RFPs and competitive bids, ensuring timely and precise submissions.
  • Accompany sales partners on client discovery and needs assessment calls.
  • Record and update internal systems following client interactions.
  • Engage in proposal evaluations with clients and internal colleagues.
  • Assist in the preparation of accurate and timely invoices for clients.
  • Help create and maintain online registration and recruitment platforms.
  • Keep sales databases updated, ensuring accurate and current information.
  • Facilitate effective communication within the sales team, addressing inquiries and providing necessary information.
  • Complete additional general administrative tasks, including but not limited to: phone communications and data entry projects.
  • Undertake other projects as assigned.

Requirements

  • Proficient in both English and Spanish.
  • Previous experience in an administrative or support capacity is advantageous but not mandatory.
  • Strong collaborative skills; actively seeks opportunities to contribute value.
  • Excellent organizational and multitasking capabilities.
  • Superior written and verbal communication skills – Advanced English proficiency.
  • Competence in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work autonomously as well as collaboratively within a team.
  • Keen attention to detail and a commitment to accuracy.
  • Strong analytical skills and the capacity to manage confidential information.
  • Highly driven and eager to acquire new knowledge.
  • Professional demeanor and a positive outlook.
  • Strong work ethic and dependability.
  • Ability to adapt to shifting priorities and work effectively under pressure.
  • Interest in global education with a foundational understanding of world markets, capital cities, languages, and currencies.
  • A Bachelor's Degree is preferred.

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