Technical Service Specialist

hace 1 mes


Xico, México Kone A tiempo completo

Job Overview

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Kone is a leading provider of innovative solutions for the elevator and escalator industry. We are committed to creating an inclusive and collaborative work environment that values diversity and promotes employee engagement.

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About the Role

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We are seeking a highly skilled Technical Service Specialist to join our team. As a key member of our service operations, you will be responsible for ensuring the safe and efficient execution of maintenance services at customer sites.

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Key Responsibilities

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  • Customer Relationship Management: Develop and maintain strong relationships with customers through proactive communication and timely resolution of issues.">
  • Equipment Safety and Performance: Ensure the safe operation of equipment and identify any potential risks or hazards.">
  • Site Environment Management: Manage the site environment during service operations, including ensuring a safe working environment.">
  • Service Operations: Execute service visits (planned maintenance, callouts, and service repairs) while adhering to schedules, quality standards, and time limits.">
  • Time Management and Reporting: Effectively plan workload in conjunction with the service supervisor and submit accurate time sheets based on executed work.">
  • Spare Parts Management: Identify spare needs, request spares from supervisors, and manage proximity stock.">
  • Tooling and Van Maintenance: Ensure tooling, vans, instruments, and other equipment are safe, maintained, and in good condition.">
  • Leadership and People Management: Provide regular updates to supervisors, attend training sessions, and potentially give coaching to nominated personnel.">
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Requirements and Qualifications

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To be successful in this role, you should have a strong background in technical service operations, excellent communication skills, and the ability to work independently. You should also be familiar with Kone's products and technology.

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Benefits

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We offer a competitive salary range of $70,000 - $100,000 per annum, depending on experience. In addition, we provide opportunities for professional growth and development, as well as a comprehensive benefits package.

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About Kone

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Kone is a global leader in the elevator and escalator industry. We are dedicated to creating innovative solutions that make a positive impact on people's lives. At Kone, we value diversity, inclusion, and employee engagement, and we strive to create a work environment that is safe, respectful, and supportive.

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Estimated Salary: Based on industry standards and considering factors such as location and qualifications, the estimated salary for this role is $85,000 per annum.



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