Sap Basis Technical Customer Service Specialist

hace 4 semanas


Xico, México Sap Se A tiempo completo

About the Role

The Sap Basis Technical Customer Service Specialist will be responsible for delivering end-to-end customer engagement and service delivery for Sap Cloud Customers of Sap Enterprise Cloud Services, focusing on Sap S/4HANA private cloud edition deliverables.

Key Responsibilities

  • Oversee customer lifecycle from contract signing to renewal support
  • Maintain customer satisfaction through issue mitigation and escalation management
  • Work with cross-functional teams to deliver contractual agreement and services
  • Support sales to delivery handover and customer onboarding
  • Initiate digital service kick-off for customers

Requirements

  • Engineering graduate with minimum 7+ years of work experience as Sap technical consultant
  • 4+ years in customer-facing role with strong knowledge of IT Service Management, Sap Basis, and Sap Application
  • Hands-on experience with Sap Basis activities, Sap release upgrades, and infrastructure updates for cloud customers

About Sap Se

Sap Se is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help customers worldwide work together more efficiently and use business insight more effectively.



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