Sap Basis Technical Customer Service Specialist
hace 4 semanas
About the Role
The Sap Basis Technical Customer Service Specialist will be responsible for delivering end-to-end customer engagement and service delivery for Sap Cloud Customers of Sap Enterprise Cloud Services, focusing on Sap S/4HANA private cloud edition deliverables.
Key Responsibilities
- Oversee customer lifecycle from contract signing to renewal support
- Maintain customer satisfaction through issue mitigation and escalation management
- Work with cross-functional teams to deliver contractual agreement and services
- Support sales to delivery handover and customer onboarding
- Initiate digital service kick-off for customers
Requirements
- Engineering graduate with minimum 7+ years of work experience as Sap technical consultant
- 4+ years in customer-facing role with strong knowledge of IT Service Management, Sap Basis, and Sap Application
- Hands-on experience with Sap Basis activities, Sap release upgrades, and infrastructure updates for cloud customers
About Sap Se
Sap Se is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help customers worldwide work together more efficiently and use business insight more effectively.
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