Payment Operations Specialist

hace 24 horas


Puebla, Puebla, México Global Payments A tiempo completo
Job Overview

We are seeking a skilled Payment Operations Specialist to join our team at Global Payments. In this role, you will be responsible for managing the onboarding process for new clients, ensuring their timely activation and satisfaction.

Key Responsibilities
  • Client Onboarding: Monitor and manage the progress of onboarding tasks across Sales, Customer Assistance, Underwriting, and Implementation teams.
  • Implementation and Reporting: Track and follow up on implementation cases, ensuring both card-present and card-not-present affiliations are delivered to the client within SLA.
  • Retention Efforts: Identify newly onboarded clients with minimal or no transaction activity and perform retention efforts via service calls, sales executive visits, alignment with our Bank Partners, solving service issues, or offering promotions.
  • SLA Monitoring and Reporting: Oversee SLA performance across relevant departments, providing comprehensive and up-to-date information to sales executives and divisional leaders through a timely update of related reports.
Requirements
  • Completed or near-completed Bachelor's degree in Business Administration, Economics, or a related field.
  • Minimum of 1 year of experience in administrative roles.
  • Proficiency in Microsoft Office Excel or related Google tools (medium to advanced level preferred).
Benefits

As a Payment Operations Specialist, you will enjoy a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement plans, and opportunities for professional growth and development.



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