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Customer Success Manager

hace 2 meses

Mérida, Yucatán, México Canonical A tiempo completo
About the Role

The Customer Success Manager role at Canonical is a strategic position that focuses on reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts. As a Customer Success Manager, you will be responsible for developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering.

Key Responsibilities
  • Support customers by finding solutions to ticket requests
  • Enrich documentation about problem solving, Q&A, and onboarding materials
  • Drive campaigns targeting multiple customers through digital touch-points and activities
  • Identify high potential and high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to Canonical's products and support processes
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill customer objectives
  • Engage with a portfolio of customers to ensure risk identification and collect feedback for review by the product team
Requirements
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills and ability to structure and update documentation
  • A team player capable of interacting with all departments internally
About Canonical

Canonical is a company that is passionate about technology and innovation. We are a leader in the open-source software industry and are committed to delivering high-quality products and services to our customers.