Business Solutions Manager and Service Specialist
hace 4 días
Business Solutions Manager and Service Specialist
At REVOLUTION, we're seeking a highly skilled Business Solutions Manager and Service Specialist to join our team. As a key member of our operations team, you will be responsible for planning, coordinating, and overseeing the operations of our dealer service centers. Your primary objective will be to increase the functionality of services and repairs, while ensuring that our customers receive exceptional service.
Key Responsibilities:
- Obtain, maintain, and grow your customer base within defined areas.
- Meet and exceed monthly sales goals for your areas.
- Verify and confirm that authorized service centers comply with our brand service model.
- Install and provide on-site and online training for all product lines of our brand.
- Certify that dealer service center staff are properly utilizing our internal system.
- Use a consultative sales approach: prospecting, discovery, and closing.
- Provide excellent customer service skills, resolving customer issues to complete customer satisfaction.
- Drive key metrics within customer satisfaction and retention goals.
- Provide input to management on industry trends within the territory.
- Provide automotive technical support and cultivate relationships with strategic distribution partners.
Requirements:
- College degree preferred.
- Three to five years of proven success in direct sales and Customer Service.
- Experience in the automotive industry essential.
- Two years of experience with operational software platforms such as SAT.
- Two years of experience with sales CRM programs.
- Intermediate to advanced computer proficiency.
- Frequent periods are spent driving, standing, or sitting in the same location with some opportunity to move around, or at times there may be a requirement to bend or lift light material or equipment (generally under 8 lbs.).
Salary: $30,000 - $32,000 (fixed and variable) Monthly
Locations: Merida, Yucatan
Tipo de puesto: Tiempo completo
Tipo de jornada:
- Fines de semana
- Turno de 10 horas
- Turno de 8 horas
Escolaridad:
- Licenciatura terminada (Deseable)
Experiencia:
- Supervisión de personal: 3 años (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
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