Operations Director

hace 12 horas


Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo
{"title": "Operations Director", "content": "Job Summary

We are seeking an experienced Operations Director to join our team at Transplace De Mexico Global. The successful candidate will be responsible for managing cross-border operations, assisting in meeting budget goals, and overseeing service issues with customers.

Key Responsibilities

  • Manage cross-border operations, including domestic carrier relationships and rate negotiations.
  • Assist in meeting budget goals for products.
  • Oversee and correct service issues with customers.
  • Help design, develop, and roll out cross-border and ocean products.
  • Work with and assist in training Mexico sales staff.
  • Support U.S. Sales Staff when required.
  • Ensure carrier performance meets customer expectations.
  • Spot rate negotiations and contract rate negotiations.
  • Make purchase transportation and 3PL warehouse decisions that positively impact Transplace profitability and/or customer costs.
  • Identify, develop, and maintain carrier capacity.

Requirements

  • Bachelor's degree or relevant experience.
  • 6-10 years of transportation-related or customer service experience.
  • Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
  • Complex systems management, including TMS technologies.
  • Advanced communication skills, including ability to read and comprehend complex instructions, short correspondence, and memos in English and Spanish.
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Basic mathematical skills, including adding, subtracting, multiplying, and dividing into all units of measure using whole numbers, common fractions, and decimals.
  • Customer service skills, including recognizing the customer's needs and effectively addressing those needs through active solutions or communication of the need to the appropriate personnel.

Preferred Qualifications

  • Basic transportation knowledge, including equipment and mode types.
  • A reasonable understanding of mileage as it relates to the passage of time.
", "lang_code": "en-US"}
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