Credit Operations Specialist

hace 18 horas


Xico, México Citi A tiempo completo
Operations Support Analyst

Citi is seeking an Operations Support Analyst to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

Key Responsibilities:
  • Update help content used by Knowledge Hub end users to service client inquiries, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
Requirements:
  • 0-2 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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