Credit Operations Specialist
hace 18 horas
Citi is seeking an Operations Support Analyst to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
Key Responsibilities:- Update help content used by Knowledge Hub end users to service client inquiries, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
- Conduct needs assessment and update content or develop content-related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail-oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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