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Program Manager

hace 1 mes

Toluca, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo
Job Description

Servicios Comerciales Amazon México S. de R.L. de C.V. is seeking an experienced Program Manager - Channel Operations Expert to join our team in Mexico. As a key member of our Global Delivery Strategy Team, you will play a critical role in ensuring the timely and efficient delivery of packages to our customers.

About the Role

This is a unique opportunity to work with a dynamic team that is dedicated to innovation and customer satisfaction. As a Program Manager - Channel Operations Expert, you will be responsible for managing operational relationships with suppliers, ensuring customer obsession, and monitoring key processes at daily, weekly, or monthly cadence.

Responsibilities
  • Manage operational relationship with suppliers.
  • Ensure to remain customer obsessed.
  • Operative discipline monitoring key processes at daily, weekly or monthly cadence.
  • Tracking of goals and tasks to guarantee the overall success of the channel.
  • Diving Deep capability to determine first level root causes.
  • Ability to manage and populate performance reports and dashboards for key metrics.
  • Ensure that all improvements and action plans are executed efficiently and on time.
A Day in the Life

In this role, you will be responsible for sourcing, strategy, compliance, and operation of the Program. You will need to have excellent communication skills, as well as the ability to manage and lead cross-functional teams.

Requirements
  • 3+ years of program or project management experience.
  • 3+ years of working cross functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • English Fluency.
  • 5+ years of general experience.
Salary

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.