Operations Leader for Quality Assurance and Control

hace 2 semanas


Xico, México Citi A tiempo completo

We are seeking a highly skilled Operations Leader to join our team at Citi, responsible for leading a team in ensuring the highest quality of work across various operations. The ideal candidate will have 5-8 years of experience in leading teams and possess excellent analytical and leadership skills.

About the Role

The successful candidate will oversee quality procedures, monitor team workflow, and perform analysis on results. They will also communicate findings to Operational teams and identify risks based on information provided. Additionally, they will act as a consultant to the business regarding process improvements and drive corrective actions.

Key Responsibilities

  • Oversight of quality procedures and monitoring of team workflow
  • Analyzing results and communicating findings to Operational teams
  • Identifying risks and implementing corrective actions
  • Acting as a consultant for process improvements
  • Leading a team of 70 people in Credit Operations

Requirements

  • 5-8 years of experience in leading teams
  • Ability to analyze results and identify strengths and opportunities
  • Experience in creating and implementing processes that result in improved business performance
  • Excellent communication and interpersonal skills

What We Offer

Citi is an equal opportunity employer and offers a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement savings plan, and paid time off.


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