Pregnancy Care Coordinator Specialist
hace 1 mes
**New Life Mexico: Exceptional Pregnancy Care Services**
We are seeking a highly skilled Pregnancy Care Coordinator Specialist to join our team at New Life Mexico. This is an exciting opportunity to work with a dynamic organization dedicated to providing exceptional pregnancy care services.
Main Responsibilities:
- Coordinate the pregnancy care of Surrogate mothers according to doctor's instructions.
- Take care of Pregnant Surrogates, answer their phone calls, assist them during emergencies, and accompany them to the clinic if necessary.
- Update intended parents with regular scans and tests of pregnant Surrogates.
- Show exceptional customer service to intended parents and assist them throughout the entire pregnancy, keeping them well informed and sending medical reports after carefully reviewing them first.
- Update the Pregnancy Care module of the Intranet System on a weekly or daily basis.
- Coordinate payments: Prepare invoices according to the payment Annex and ensure payments are collected according to set deadlines.
- Coordinate baby delivery, coordinate maternity hospital bills.
- Collect testimonials, Google reviews, and family photos, video testimonials for marketing purposes (very important).
- Show exceptional customer service to Surrogate mothers to ensure they are well supported during the pregnancy despite their different personalities and characteristics.
- Collect Pregnant Surrogate Mother's Video testimonials once or twice a month.
- Be open and flexible towards constructive criticism. Be open and constructive towards patient negative feedbacks.
- Be always ready to run extra miles for patients as well as for Surrogate mothers.
- Any other responsibilities assigned by the Manager.
Skills/Other Requirements:
- Fluency in English
- Excellent communication skills which make sure patients and surrogates feel not only guidance but genuine care, warmth, and support.
- Excellent problem-solving and customer service skills
Compensation:
The salary range for this position is $25,000.00 - $28,000.00 per month.
Relocation:
Cancún, QRoo.: Reliably commute or planning to relocate before starting work (required)
Experience:
Customer service: 1 year (preferred)
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