Customer Service Representative

hace 4 semanas

Cancún, Quintana Roo, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide. As a global team, we're united by our desire to connect diverse people with common values for bold impact.

Our Values
  • We prioritize authenticity in all our interactions.
  • We strive to be curious and innovative in our approach.
  • We remain dynamic and adaptable in a rapidly changing environment.
  • We combine ambitious vision with operational excellence to drive success.
  • We prioritize empathy in all our partnerships and interactions.
About the Role

As a Senior Customer Advocate, you will be responsible for responding to client inquiries, providing solutions to issues, and working closely with operations staff to schedule service visits and dispatch technicians.

Why We're Looking for You

We're seeking impact-driven individuals who are passionate about helping Boldr grow and achieve our purpose. We expect our team members to be dedicated, talented, and committed to our core values.

Key Responsibilities
  • Answer client calls regarding product issues, service questions, and general concerns.
  • Maintain a high level of professionalism and establish a positive rapport with clients.
  • Update client information in the customer service database during and after each call.
  • Stay updated on product knowledge and company policies.
  • Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers.
What We're Looking for in a Candidate

We're seeking individuals who are:

  • Curious and authentic.
  • Analytical and critical thinkers with attention to detail.
  • Passionate about client satisfaction.
  • Exceptional written and verbal communicators.
  • Ability to multitask and prioritize workload.
  • Well-organized and able to work independently and as part of a team.
Requirements
  • 1-2 years of customer service experience.
  • Efficient knowledge of MS Office.
  • Ability to work occasional nights, holidays, and weekends.
  • Ability to use and manage customer service ticketing systems.
  • Aptitude to quickly learn and navigate new technology.
  • Ability to accept feedback and adapt to different situations.
Benefits
  • Law Benefits.
  • Private Health Insurance.
  • Paid Time Off.
  • Training.
  • Life Insurance.
  • Mental Health Support.

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